WHOLESALE INQUIRIES
WHOLESALE POLICIES
Thank you for your interest in Twinstone products. If you are the proprietor of a retail store and would like to carry our brand, we would love hear from you!
GENERAL PROCESS
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BROWSE: Familiarize yourself with the Wholesale Terms and Conditions below.
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APPLY: Fill out the Wholesale Application and submit it to start the process of establishing a wholesale account. The verification process usually takes a 2-4 days at which point you will receive a confirmation email with the information needed to order at wholesale rates from this site or over the phone.
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ASK: Contact us at sales@twinstonehats.com with any questions you might have about a product or detail about products you're interested in prior to finalizing your order.
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ORDER: When you've decided on your products, login to the site with your credentials to order. Once your order is received we will process it and contact you to collect payment. Please contact us prior if you have any questions or concerns.
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Please refer to the general shipping dates below for 2024. Every effort will be made to hold closely to these expected shipping times. However, depending on volume, some orders may ship later. All wholesale orders are shipped via UPS Ground within the US. FedEx shipping may be accommodated upon request (if you have an account) but it may delay your shipping date.
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Please contact us prior to placing your order if you have a preferred carrier or your own shipping account.
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SHIPPING
SPRING/SUMMER 2024
These wholesale shipping estimates apply to orders placed by approved buyers in the continental United States, but are not guaranteed. Every effort will be made to hold closely to these expected shipping times. However, depending on volume, some orders may ship later. Please contact us if you have a firm date you need products by. We are happy to work with you.
Projected production and shipping times are as follows:
3 months from order
All orders are shipped FOB Arlington, TX and are subject to shipping and handling charges.
TERMS AND CONDITIONS
The following Wholesale Terms and Conditions apply to buyers in the continental United States and are subject to change at any time.
Note that for wholesale buyers outside of the United States, different terms will be in effect for wholesale shipping costs, estimated times, as well as for policies concerning returns and exchanges. These differences will be discussed individually with buyers after the application procedure is complete.
Wholesale Order Minimums and Payment Terms
*$3000.00 Minimum opening order, payable prior to shipment
*No minimum reorder amount
*50% Deposit required for opening order
Wholesale buyers wishing to pay with credit cards or debit cards will be processed through this site or our offline system depending on your payment terms. Accepted cards include Visa, MasterCard, Discover, and American Express. American Express has a fee of 3%, all other cards do not incur a fee.
Orders are shipped when a form of payment is received and processed.
Wholesale Application Guidelines: Documents & Verification Required
All wholesale accounts doing business with Twinstone Hats will first go through an application process to provide verification documents, credit card information, and other details necessary to open an account. The entire account approval process should not take more than a few business days. Web-only based businesses will be reviewed to verify that they are a fully functional retail website with a secure shopping cart check out process.
RETURNS, EXCHANGES, AND REPLACEMENT OF DAMAGED GOODS
CAREFUL PACKING FOR RETURNS. Regardless of the reason for the return, buyer is required to carefully pack merchandise for return shipping.
EXCHANGES. Exchanges of undamaged goods for different merchandise accepted on a case-by-case basis. It is important that the buyer discuss any priorities they may have about consistency of color or size prior to ordering. We make an effort to accurately describe the level of variation in handmade products so that buyers have a reasonable expectation of consistency.
RETURNS AND DAMAGED GOODS. Unauthorized returns received by Twinstone Hats will be refused and returned at the buyer's expense.
All products sold by Twinstone Hats are guaranteed against any defects in material or workmanship. Any claim must be made within 20 days of Invoice date except Freight Damaged Shipments (read Freight Damage). Before returning any merchandise all customers must have a prior authorization. To get a return authorization number please call your customer service representative. Before calling make sure to have your Account Number or Account Name, Invoice Number, and Shipping date or Receiving date of merchandise.
Products under the following criteria will not qualify as a damaged product: (1) The product has signs of alterations or repairs of any type. (2) The product shows signs of wear and/or tear, and/or (3) the product shows NO sign of material defect or workmanship. If a sellable product is returned, Twinstone Hats has the right to refuse the return and chargeback freight, or accept the return and charge a 15% restocking fee plus back freight. Twinstone Hats reserves the right to provide a replacement in Lieu of Credit. When returning products proper shipping is required, original packing is required. Any damaged product upon return due to improper packing and negligence may be refused and charged back freight.
FREIGHT DAMAGES. Freight Damages must be reported AND refused to the freight company at the time of delivery, and reported to Twinstone Hats within 48 hours of delivery. Any freight which is not damaged, but refused and/or returned by the customer for any reason will be charged a 15% restocking/handling charge and return shipping cost plus the original shipping costs.
NO REFUNDS. Please make sure you are clear on what items you are purchasing. Feel free to email or call us before placing your order if you have any questions or requests.
CANCELLATIONS. Any cancellations made to rush orders, specially made/custom products, and orders within three (3) weeks of shipping will be charged a 15% restocking fee and deposit will be foregone.
WHOLESALE APPLICATION
Thank you for your interest in our brand!
We appreciate you taking a moment to fill out and submit this form so we can email you an application. Processing of new applications takes a few days, at which time you'll receive a confirmation email.
If you have any questions or technical problems with submitting this form online, or prefer to just email us for an application, please don't hesitate to contact us at sales@twinstonehats.com
We look forward to doing business with you!