Question 1

I want to buy a hat! Why aren't your prices listed online?

Accepted Answer

At this time, we do not sell directly to the public. We sell wholesale only. You can contact us to find a retailer near you that carries our brand.  If you are looking to open a wholesale account, please click here for more information.

Question 2

Can I order custom Twinstone hats for my shop?

Accepted Answer

Our fur felts are handmade in U.S.A. 
Because of this, they all come with a very personal touch but in case you want your fur felt a little more personal, we give the option of designing your own just the way you want it.  Contact us for pricing, private label info and collab opportunities.

Question 3

Do you have a printed catalogue with all your current products and information?

Accepted Answer

Yes, if you’re a retail store looking to buy wholesale you can get one by contacting us. We also provide supplemental booklets containing our most up-to-date products.

Question 4

How do I customize my Fur Felt?

Accepted Answer

You can follow these steps to design your very own Twinstone Fur Felt. 
1. The Quality
Twinstone guarantees satisfaction with all qualities so whether you are looking for something economic or top of the line, you won’t be disappointed.
 2. The Color
Depending on the quality you choose, you will have a variety of colors available to you. So choose away from our wide selection to have a hat that matches best for the occasion.
 3. The Brim
The next thing you need to decide is the brim length of your fur felt. Twinstone offers a variety of brim lengths from 3 1/2 to 4 1/2 inches. We can make smaller and larger brims upon request. Any length is sure to make an impression.
 4. The Crown
The Crown of a fur felt is just as important as the color. You can choose between a standard crown such as the Cattleman or go for a more unique touch like a Gus crown.
 5. The Band Twinstone recently released new felt band styles. You can choose something adventurous such as the Snow Creek or something subtle like the Gold Diamond. Of course, you can never go wrong with the original JR three piece buckle set.
 6. The Profile
There is a profile shape for every cowboy or cowgirl! Whether it is a classic open shape like a rancher profile or a narrower frame like the New Mexico profile, each one gives the hat a unique touch.
 7. The Size
A fur felt should fit like a glove, neither too tight nor too loose. If you do not already know what size hat you need, just ask your Twinstone representative for assistance.  That’s not all! Contact your Twinstone representative to find out even more ways of customizing your fur felt such as getting a bound-edge or having your name imprinted on to the sweat band.

Question 5

How can I stay up-to-date with special event sales and new products?

Accepted Answer

You can sign up to receive our newsletter or call us for any other information.

Question 6

What do the X’s mean?

Accepted Answer

The X’s represent different hat qualities. A lower amount of X’s means it’s a more economic hat while a higher amount of X’s represents a premium quality of hat. In fur felts, a higher quality means a higher percentage of beaver fur is used. For straw hats, the difference in quality is how much tighter and narrower the weave of the straw is.

Question 7

Do you have or know the type of hat used by a certain celebrity?

Accepted Answer

While we might not have that information, you can submit a photograph and contact us through e-mail about it. We’ll do our best to help you customize a fur felt to suit your taste.

Question 8

Do you have an outlet store?

Accepted Answer

We don’t have an outlet store but you can contact us to find a western store near you that carries our products. You can also visit Vaquerostore.com to make any online purchases.

Question 9

How long do these fur felts and straw hats last?

Accepted Answer

Twinstone felts are made from the best materials in the industry. We work with suppliers to acquire quality fur and wool for all of our felt products. The life of a fur felt depends highly on the material it is made from and how well the user takes care of it. The higher the amount of beaver the longer it tends to last. The higher the quality of a felt, the higher the amount of beaver it has, so buying a more expensive Twinstone hat does usually equal longer life spans. Wool hats do not last as long as beaver fur hats but they can last many years with proper care. It is also normal for all felts to lose hair and fade with time, especially if exposed to the elements frequently. A fur felt that is well taken care of can last anywhere from 20 years to a lifetime. Many of our customers have told us stories of people passing down their hats from generation to generation.  Straw hats tend to have a shorter lifespan due to their fragile nature. Of course, they could last a lifetime if worn only on occasion or if they are meticulously cared for. If worn regularly, the hat will eventually crack, stain from sweat and gain dirt spots.

Question 10

What do I do if my hat gets wet?

Accepted Answer

Twinstone fur felts will be okay if they get wet but wool felts and straw hats will have a harder time in the rain. None of the hats will be destroyed unless it has prolonged exposure to the rain. Wool and straw hats should be kept away from rain as much as possible.  Felts:
If a felt becomes wet, turn down the sweat band and use it to stand the hat on a flat surface. If your sweat band is too wet to do this, place the hat on a hat base. Leave the hat to dry naturally until completely dry. Depending on how wet the felt got, this could take several days. DO NOT USE HEAT. Do not brush off any mud on the hat until it has dried on its own to avoid getting it in deeper in the fur. Once the hat has completely dried, you may use a felt sponge to gently brush counter-clockwise from the back of the hat to remove the excess dirt or dried mud.  Staw Hats:
If a straw hat gets wet, first dry off the excess water with a dry cloth by gently pressing and lifting the cloth. Try to avoid rubbing the cloth along the wet surface. Depending on how long it has been exposed to the rain the hat could stain more by rubbing. Like with a felt, turn down the sweat band and clean the surface gently. Hopefully, your straw hat was not exposed to too much water and did not permanently stain.

Question 11

How do I clean my hat?

Accepted Answer

Cleaning a fur felt from normal wear is easily done with a soft bristle brush or a hat sponge. The sponges give better results and can be purchased almost anywhere that sells hats. Make sure to use one sponge or brush for dark colors and one for light colors or your felts will be stained. To clean the brim, grab the hat and start from the back of the crown and brush counter-clockwise from the inside to the outside. This will go with the nap of the felt and help to pull the dirt and loose hairs out of there easier. To clean the crown, you need to do the same thing. Brush away the dirt and hairs but you will be going from the front of the crown to the back.  Cleaning a straw hat is very simple. Grab a dry cloth and swipe it along the brim and crown to take off all the loose dust on the hat. For many this step does it and the hat is clean. If your hat is dirtier, use a damp cloth (not wet) to gently rub away stuck dirt.  If the felt or straw hats need things like reshaping or stain removal, it is highly recommended that you take it into a shop where a professional can do that for you.  Contact your Twinstone representative to find out more ways of caring for your fur felt or straw hat if you have a specific question.

Question 12

Can I re-size my fur felt for a better fit?

Accepted Answer

There are a couple of things you can do when a fur felt doesn’t quite fit. If the felt is too small, we suggest taking it into a store that shapes hats. There, they can use a hat stretcher and stretch it between half a size up to one full size closer to your fit. Sometimes the hat may revert back to its old shape, with time. 
If your hat is way too big, you can buy a bit of foam sizing tape to put under the sweat band. This will usually bring the hat down half a size to a whole size depending on how much sizing tape you use.

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